Multiversum is developing Omnix.ai, a platform already in use as a virtual assistant at Zavarovalnica Triglav and several other companies. The solution combines artificial intelligence with advanced features such as automated knowledge management, parallel response processing, motion and body-language detection, and real-time audio processing.

 Omnix.ai addresses key corporate challenges like unintuitive AI interactions, lack of localization, manual data entry, fragmented knowledge bases, and compliance management. The platform enables rapid integration and adaptation across industries such as insurance, retail, tourism, and manufacturing. Its key strengths are system responsiveness, exceptional answer reliability, modular flexibility, and proven real-world integration.

Omnix.ai operates across multiple communication channels—physical interfaces, email, phone, web, WhatsApp, and Viber—all connected to the same automated local vector database with response times under two seconds, compared to around 14 seconds for competitors.